Bitte erklären Sie uns so viel wie möglich, was passiert, und fügen Sie einen Screenshot bei, damit wir Ihnen so schnell wie möglich eine Lösung anbieten können. Danke dir.

​The review and confirmation of payments is carried out daily by our Administration office, and once they confirm the payment of the order, an email is automatically sent to the customer with more information about the new status of the order.

The status * waiting for payment * is only modified automatically by the system once it is received, therefore, we recommend waiting.

However, if 72 business hours after the transfer was made the payment has not been confirmed and the order has not been processed, you can send us your receipt here. Thank you.

Please tell us your answer, directions or comments below. Thank you. 

Please consider the estimated shipping date indicated during the purchase, you can also find it in your confirmation email. If you don't see this email in your email inbox, please check your SPAM. If you still can't find it, don't hesitate to contact us here. Thank you

Please select your cancellation request available in the order registered in your account: My orders / View / CANCEL

If you made your order without signing up, please send us your cancellation request here:

Please select your modification request available in the order registered in your account: My orders / View / MODIFY

If you made your order without signing up, please send us your modification request here:

If the reason for your query, regarding an order not sent or made, does not have to do with any of the above topics, please detail the situation below so that we can help you as soon as possible. Thank you

Within 24 business hours of the day we notify the shipment of your order from the warehouse, the courier service will send you information about its delivery. Please check the inbox of your email registered in the purchase and do not forget to check your SPAM. Also consider the indicated delivery time of the chosen transport, please, and if after this time you have not received your order or any contact by the transport, please notify us as soon as possible here. Thank you

* You can check shipping times of each courier service through the following link: https://www.maquibeauty.de/lieferung-und-ruckgabe-i-1.html

You can see the tracking of your order inserting the number of the shipment of that you received by email from the courier service (or inserting the number of your order preceded by the letter M), in the link corresponding to the chosen messenger service. Below you can see each link to the websites of the courier services currently available.

GLS: https://www.gls-spain.es/es/ayuda/seguimiento-envio/
DPD: https://www.dpd.com/tracking

* If you still have any doubts or questions, please contact us here. Thank you

Please, to provide all the details of the shipping address and so that the delivery can be effective and without incident, do not hesitate to contact the transport directly so that it can be handled more quickly.

You can find below the main ways to contact each of them:

GLS: https://www.gls-spain.es/en/help/contact-forms/
DPD: https://www.dpd.com/at/en/support/contact/

If you still need our help, please do not hesitate to contact us here. Thank you

We inform you that the change of address of the order once it is in our warehouse, or even if it has already been shipped, entails re-dispatch review on its possibility and costs for the service that has to be requested.
Please indicate the new shipping address and we will inform you of the rest of the necessary management. Thank you

Please tell us in detail your comments so that we can transmit them to our Quality Management Team. Thank you

If the reason for your query, regarding an order sent, does not have to do with any of the above topics, please detail the situation below so that we can help you as soon as possible. Thank you

We inform you that you have a time of 15 days starting from the moment of the delivery of your order to return your purchase, to our address:

DSM Beauty SL
C / Valle Niza 32
29004 - Malaga

- In the event that any offer or promotion was applied to the purchase, it must be taken into account when making the return so that it can be effective without incident.

- The shipping costs for this will be taken by the consumer, so the contracted agency will be of his free choice (however we recommend that the contracted service be certified for greater control in it)

- For the preparation of the package, we request a suitable protection to avoid damage in the return transport and therefore a correct reception to be able to manage it without incident.
The item must be received in perfect condition and together with its original packaging.

- Please include in the return a copy of the purchase ticket and indicate the reason so that it can be managed by our Returns department as soon as possible and they will inform you once the refund has been made.

* Please so that your request is registered and our Returns department is informed, send your information here. Thank you

We are really sorry for what happened.

Please indicate in detail the incident occurred and attach photos of the item that has arrived defective or damaged and also one of the packaging received, so that our Claims department can manage it and inform you as soon as possible.
Thanks in advance.

We feel the inconvenience caused

We currently use a computerized barcode scanning system that counts items and prevents incomplete or erroneous orders from leaving our warehouse.

Please, we ask you to check all the articles and the packaging received, since when using a large quantity for your protection, it has been able to stay between the same and not be visible.

If you still cannot locate it, please send us an image of the status of receipt of the shipment and packaging, as well as of all the products that you have received along with the purchase receipt to try to investigate what happened, register the claim and debug responsibilities.

Subsequently, the Claims Department will contact you as soon as possible. Thank you.

If the reason for your query, regarding an order delivered, does not have to do with any of the above topics, please detail the situation below so that we can help you as soon as possible. Thank you